Your stay in this living space will be covered by our StayProtection package with Stay Benefits included! Read more
To make our guests feel at home from the very first moment, we provide a carefully prepared welcome package upon arrival.
The package includes:
- a starter set of Nespresso coffee capsules,
- tea bags and 3-in-1 instant coffee,
- a water filter jug filled with fresh water (can be refilled during the stay),
- one bottle of our house wine of good quality,
- dishwasher and washing machine capsules,
- a portion of household disinfectant,
- toilet paper,
- filled dispensers with hand soap and shower gel.
Towels can also be provided upon request, with regular replacement available for an additional fee.
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Advance booking is required at least 24 hours in advance.
Check-in and check-out times are flexible and can be arranged upon request.
Online check-in is available, however, we reserve the right to verify the guest’s ID or passport before or during the stay.
Access to the apartment is provided via a smart lock with a unique code, which guests can use throughout their stay — ensuring a fully independent and flexible arrival experience.
House Rules:
Smoking is not allowed inside the apartments or in common areas.
Pets are not permitted.
Parties, events, and loud gatherings are strictly prohibited.
Please respect quiet hours between 10:00 PM and 8:00 AM.
Parking Options:
Paid street parking is available nearby. In addition, a long-term underground garage (400 m away) can be rented for an additional fee.
Cleaning and Breakfast:
Extra cleaning can be arranged during the stay for an additional fee.
For our short-term guests, a daily extended continental breakfast is served on site.
Guests staying longer can also request breakfast, by pre-ordering at least one day in advance (extra charge applies).
Reception is available on-site from 7:00 AM to 4:00 PM.
After this time, we remain reachable by phone or e-mail, and 24/7 emergency phone support is provided.
Our Hungarian- and English-speaking staff are always happy to assist our guests.
Every time you rent through Flatio, you're automatically covered by our StayProtection package.
By booking this living space, you'll also enjoy extended protection in the form of Stay Benefits - a unique offering backed by AXA! Here's what such packaging includes:
Once you send a booking request, the host is notified that you are interested in their listing. From that moment, they have 24 hours to approve or reject your booking.
Hosts are mainly interested in the profile of their guest. Do not forget to fill in all necessary information, add your profile picture, or even make a short video about yourself. Doing that will make you more attractive for the owner and your booking will more likely get approved.
You can take a look at the contract in advance and online with every listing. After you sign it, you will find it in the application My Housing.
While arranging a contract on Flatio, you do not have to worry that it could be disadvantageous for you. Our contracts are made so that we avoid all problems! All of them are the same, used by all the hosts on Flatio.
Your time is precious. That's why we've added a virtual tour option to our platform so you can see some of the rentals listed on Flatio from the comfort of your own home.
If a virtual tour isn't available for the accommodation you've chosen, you can contact the host and ask them if they're willing to give you a personal tour of the rental unit.
In the event that you move in and the rented accommodation doesn't match the information on Flatio, let us know as soon as possible!
If the conditions for the withdrawal are met and the host can't fix the issue immediately, you have the option to withdraw from the lease agreement with a full refund. We'll also actively help you find an alternative accommodation and remain by your side until everything is fully resolved.
You can read the conditions and all details about our Move-in Guarantee in this article of our Help Center.
How you can cancel a booking varies depending on what stage the booking is in.
Is your booking request still waiting for host approval? Then you can simply cancel it directly from your My Housing web app!
However, suppose the owner has already approved your booking request, and you are no longer interested in it. In that case, you can still cancel the booking before you sign the lease agreement. Just consider that you should do this only in essential cases. Because when the host accepts your booking, the living space is stopped being advertised, and they can lose the chance to rent their property to someone else.
Do you have an approved booking and also a valid agreement? In order to cancel your booking, contact Flatio customer support well in advance of your contract beginning (the specific time and amount of refund depends on the type of cancelation policy).