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Easiness to make a reservation!

Overall ok for a rising startup, however customer service was a bit confusing.

good

Your CSV colleague Gabriela was of much help and she made me believe you are a top-notch company :)

Flatio is a useful service if you are looking for a short-to-medium term rental in Prague. Having said that, the service mostly suffers from the way it is used by the owners who seem generally reluctant to rent for more than a few weeks or a couple of months. Furthermore, reservations on dates that appear to be free are arbitrarilly rejected by owners because they wish to rent it separately for certain days within that period (e.g. during the Christmas holidays). It is also not clear to what extent you can send multiple requests and what happens if more than one is accepted. While the designers have clearly tried to copy the Airbnb website to an absurd extent, there is still work to do in order to make the website more informative as far as the procedure and limitations are concerned. There is also some room to improve the use of English, avoiding ambiguous phrases that leave you scratching your head. Concerning the payments, while there is the option to pay via bank transfer, this seems to clash with the requirement to make the first payment within 24 hours of the owner's acceptance (clearly impossible). In the end the bank payment is accepted, but then this should be explained better before. The Flatio support team answered quickly when we sent a request.

Pronájem bytu

Very well done service (if it will work after reservation request)

Jednoduché uživatelské rozhraní

Rychlost

Flatio is great to find mid term tenants, however in case any complications arise, even with payments they are supposed to mediate, they do nothing and tell you to handle it yourself... I would expect a bit more.

Payment is not required immediately

rýchlosť vyhladávania

The website was extremely easy to use. The pictures and descriptions are very detailed and the prices are very fair

Perfektní služby na vysoké profesionální úrovni. Doporučuji všem!

Chtěl bych, aby příště majitel věděl o tom, že mám psa dopředu, když jsem se několikrát ujišťoval a také se mi nelíbí podmínka úklidu bytu po skončení nájmu. Člověk nedává malé peníze za byt a ještě, aby musel uklízet mi nepříjde v pořádku. Klidně by mohl být za to nějaký poplatek jako je to např u AirBnb ale mělo by to být automaticky.

The ease of reserving an apartment without giving a full payment

Korzystam po raz pierwszy, oferty wyglądają interesująco, ceny są atrakcyjne a warunki reż przejrzyste

Zainteresowała mnie możliwość szybkiego i jawnego znalezienia noclegu na dłuższy okres czasu.

It’s an excellent platform for expats to find a space in their country of choice. Combining rent with utilities is extremely convenient and avoids the hassle of extra paperwork. And no deposit or commissions, to boot!

Nemám konkrétní nápad, jsem spokojen. Benda

Überweisung ins Ausland ist leider teuer (transfer of money is unfortunately expensive)

very cool! everything

Простота и удобство

Gute Funktionalität