Flatio - Monthly rentals with a human touch

Gustavo V. Host

No volveremos a usar esta platafarma

25.11.2025 • Santa Cruz de Tenerife

Gaia G. Guest

Unfortunately, I had a terrible experience with the host. Flatio was supposed to refund my entry fee because our case was quite exceptional, and they knew the host was in the wrong. We spoke with the legal office, and while they did assist us, they ultimately sided with the host — even though the host did several ILLEGAL things and treated us very badly. All we wanted was a refund for the unused nights. The support service initially worked, but now that our contract has ended, the lawyer Pavlina has stopped responding to our emails — especially after we pointed out that the host entered the house without permission to clean a washing machine, something that was neither necessary nor urgent. FLATIO STILL OWES US THE ENTRY FEE REFUND, AND WE HAVE RECEIVED NO RESPONSE.

11.10.2025 • Pragë

Alesia V. Guest

No emergency support. The first response from flation in chat was after 12 hours

28.10.2025 • Vila Nova de Gaia

Paul V. Guest

You know your issues but refuse to fix them- goodbye

16.10.2025 • Pragë

Melina P. Guest

Flatio allowed a serious breach of contract and data privacy, exposing personal information without my consent. Their handling of the situation was unprofessional. I do not recommend their services

14.09.2025 • Budens

Rayan H. Guest

I booked accommodation with Flatio, and it’s clearly the worst rental experience of my life. They violate their own terms and conditions, and their so-called “Move-in Guarantee” are nothing but a complete sham, in reality, they don’t even apply them. In case of a serious issue (unsanitary or non-compliant accommodation), they do not find you any alternative housing, contrary to what they proudly advertise on their website. Even worse: the “up to 7 days of your new rent” refund is a joke, they don’t refund anything, even when you prove the breaches. Customer service? A disaster. Their phone line is unreachable 4 times out of 5, responses are vague and useless, and there is no concrete action. And their insurance? Completely unreliable, they are incapable of answering the simplest question. In short, it’s a platform to absolutely avoid. Behind the nice promises, there’s no follow-up, no real protection, and a completely overwhelmed customer service team. If you value your money and your peace of mind, stay away.

04.09.2025 • Santo Estevão

Lucie O. Guest

I’d rate your services a 2/10. I wouldn’t strongly recommend Flatio to friends due to some issues. The customer hotline is only available for 3 hours a day, which is too short, especially when urgent problems need quick resolution. I sent an email but didn’t get a reply, and communication was slow and unclear. I appreciate the platform’s concept, but please improve the hotline hours and response times for better support.

07.08.2025 • Budapest

Andrew B. Guest

Excellent service, convenient and well organised and managed.

09.07.2025 • Armação de Pêra

Julia F. Guest

Mal. Cuando necesite ayuda no me la dieron, ya que habia pasado el plazo. Asi que no lo recomiendo

28.06.2025 • Setúbal

Ana S. Host

Je to moje první a extrémně špatná zkušenost :(

21.06.2025 • Pragë

Antoni T. Host

The rating is purely related to the way the host is treated. Electricity consumption should be removed from the contract. It is a term that significantly increases the price of the rent and makes it prohibitive for future bookings. At the same time, if a customer makes a booking, it is unfair to pay so much money if they are not going to spend so much electricity. In a few words and to make this understandable, if the customer comes in winter and the weather is bad, they will have a high consumption of electricity. The reason is that the heating is done with air conditioning. If the weather is mild and you don't use air conditioning, you would normally pay much less. Now you will pay much more, since the reservation price has been calculated at the maximum electricity consumption.

17.06.2025 • Ierapetra

Siyana Z. Guest

Flatio claims to be a platform that supports tenants—but when things went south, they were completely useless. I came to them expecting mediation and fairness, and instead got vague copy-paste responses, constant delays, and ultimately a shrug and “Sorry, can’t help.” I was dealing with a hostile, uncooperative landlord who flat-out refused to fix problems or negotiate in good faith. Despite that, Flatio still expected me to follow the lease to the letter and pay for days I wasn’t even living there—even after I moved out and returned the keys. Their only offer of help was a partial service fee refund if I gave the landlord more money. Thanks for nothing. Don’t be fooled by the promise of tenant support. Once you’ve paid, you’re on your own. Flatio protects their listings, not the people who live in them.

09.04.2025 • Pragë

Daniel L. Guest

If payment services improve so more european CC's work it would be much better.

10.04.2025 • Aljezur

Susan S. Guest

Flatio's digital platform was a cumbersome and frustrating service to use. The owner of this particular property took 10 days to accept our rental. Flatio staff was always kindly, but making excuses for the owner wasted my time. The contract used for the property and the processing software were not user friendly. Flatio should keep in mind that they are dealing with guests from every walk of life. Their contracts and paperwork should reflect that every guest is not a lawyer; to get through the repetitive and superfluous language was trying and time consuming. I will not use Flatio for our yearly Algarve or any rental.

29.03.2025 • Luz

Iain B. Guest

Nothing against Flatio themselves other than there needs to be better checks of the hosts and what they provide. I personally don’t think I’ll use the site again.

22.02.2025 • Londër

Divya L. Guest

Extremely high service fees

06.03.2025 • Porto

Ludmila R. Guest

protože to nefunguje. nikdo neodpovídá

02.03.2025 • Zaton

Leon Ð. Guest

He intentado realizar varias reservas a traves de esta plataforma y no he conseguido llevar a cabo ninguna todavia

26.02.2025 • Dubrovnik

Thomas H. Guest

It is not clear how you arrange to see a location before you pay for it. It is also not clear how to actually get to the bookings pages from your profile.

25.01.2025 • Madridi

Alexander E. Host

The insurance service is not recommendable as it does not work. The tenant caused severe damage, and if we had had a deposit (which we are not allowed to have when there is an insurance), we would have already compensated the damage.

12.01.2025 • Vjenë

Louis A. Guest