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Dificuldade de comunicação com os serviços.

I recently stayed at one of Flatio's property and unfortunately, my experience was marred by both the conditions of the stay and the limited support from Flatio. Upon arrival, I was disappointed to find that amenities like the washing machine were missing despite being promised in the listing. My interactions with the landlord only added to the inconvenience, with unexpected requests and disruptive construction activities. When these issues escalated to threats and disturbances, I felt the need to involve Flatio support. However, my experience with Flatio support was underwhelming. To begin with, they lack a direct phone support line, which in situations like these, is invaluable. Their email-based support system means you can expect a reply only by the next day, which isn’t ideal when dealing with pressing issues. Even when they did respond, the support was largely ineffective. Instead of providing concrete solutions, I was often sent generic links to Flatio's informational pages. Their inability to mediate a lease extension as compensation for my troubles was disappointing. Further, they couldn’t enforce the landlord's promise to reimburse my laundry expenses. In conclusion, while the property might have its merits, the combination of the landlord's behavior and Flatio's lackluster support made my stay a challenging one. I would advise potential guests to consider these factors before making a booking.

Flatio should do a better job of vetting their rental listings.

There is no option to be assured that the owner was contacted or has seen the reservation… He should have send any reaction: ok-I ´ll deal it later/I ´ll call you or no- sorry, it ´s occupied/ I don ´t like you… or whatever

i dont know yet, i haven't completed a stay :)

Comunicace nebyla moc dobrá, není možné agenturu zavolat, rozhodně jiný systém než se setkáte normálně. Cena je za mněsíc takže pozor na extra ceny.

I don't have as much demand as I'd like. I suppose it can be a function of pricing and supply. Maybe you can create an engine that can recommend people how to maximize their occupancy.

Zatím nevím, jak jsem spokojený, ještě jsem tu službu pořádně nevyužil :D

No idea I havent used the service yet

Falta de comunicación, los clientes no saben muy bien como funciona la reserva.

Concept is nice, but you must verify what host is writing in the description of the apartment. It seems like they can write whatever they want, even when it's misinformation

This is my first time using this website, so I don't yet have an experience with which to judge your services.

It’s ideal for my needs in principle. The tenant booking needs improvement. Stressing landlords to confirm bookings but placing no rigor in renters is not good. I don’t have feeling there is sufficient demand to book my properties out for longer run. Bookings come last minute. So I may shift to long term rental for the stability.

I had trouble paying the rent with both my US and Kazakhstani credit cards. The security payment system seems designed for people in the European Union exclusively.

Common, I've just registered and don't know anything about flatio.

incoherent

It's not totally clear what I would be paying for the stay.

Flatio should not communicate sensitive information such as the address via text messages. I wrote about this issue to the customer service, but the response was "it's not possible to not send a text message." Choosing a communication method should always be possible for customers of a service.

Impossible to communicate efficiently with Flatio to resolve urgent accommodation booking issues.

I'm not unsatisfied. I just haven't completed the process yet, so it's premature for me to comment.

The thing about the 3 cancelations is absurd.

i dont know yet

Not sure yet. This is the first time using you guys and I do not have enough information to make an informed decision.

The website is easy to use, with some good options, with decent prices and Flatio is very helpful in their communication. However, I booked in July, which has 31 days, but the invoice was only for 30 days, and so I got an invoice for the last day halfway through the month. While, the contract made it clear that I was only being invoiced for 30 days at no point did I see a price for 31 days. So when I was pressured by Flatio to sign the contract and pay the invoice, or they would have to cancel the booking. I didn't expect any changes in the price of the booking since it remained consistent from my first visit to the website. I skimmed the contract but didn't see the additional days rent. I'm struggling to articulate the weirdness, but it's like I went to the shop, bought my groceries, and I was stopped at the door and told if I want to take the groceries out of the store I'd have to pay an extra €2, it feels dishonest. Surely the shelf price should be inclusive. Flatio said that if I wanted to cancel, we could do so with the owner's agreement. However, we agreed and apparently Flatio told the owner we couldn't cancel, so there was conflicting information. Overall we had a great time and decided to stay for the last day, but the experience left a bitter taste.