Terrible experience. I booked and paid for a T1 apartment (65 m²). On the day of our arrival, the phone number listed in the contract was unavailable, and the manager stopped responding in the chat. We arrived and ended up spending four hours outside waiting. During that time, we managed to find another phone number for the manager, but when we finally reached him, he said it wasn’t his problem and claimed they didn’t work with Flatio.
Thankfully, the cleaning staff noticed us, checked our documents, contacted their supervisors, and managed to find a vacant apartment for us. We’re very grateful for their help — especially since we had small children and it was already late, so finding another place would have been almost impossible.
Unfortunately, the apartment we were given was much smaller and in worse condition than the one we had originally booked. The manager didn’t offer any compensation for the difference, never apologized, and made no effort to take responsibility for what happened.
Thankfully, the cleaning staff noticed us, checked our documents, contacted their supervisors, and managed to find a vacant apartment for us. We’re very grateful for their help — especially since we had small children and it was already late, so finding another place would have been almost impossible.
Unfortunately, the apartment we were given was much smaller and in worse condition than the one we had originally booked. The manager didn’t offer any compensation for the difference, never apologized, and made no effort to take responsibility for what happened.