Transparency and simplicity. We are the only operator in the market to offer a single lease agreement for everything.
Guarantee of legal certainty. The lease agreements are in full compliance with the laws of the country where the lease is negotiated via Flatio. No matter whether you stay there for one or twelve months.
Online agreement in your language. The basis is an agreement concluded in the language of the place of the lease, but the agreement is always translated into English and the most frequently used languages. The agreement is always signed online, so you can conclude it wherever you are in the world.
Guarantee of a trustworthy presentation of the apartment. With Flatio, you may rest assured the apartment looks exactly as presented. And if, by any chance, the condition of the apartment does not match the description in the listing, we will refund your full rent and fees and give you 7 days of free hotel rooms.
Comfortable extension. Do you want to stay longer in the apartment? No problem. If the owner confirms the apartment is available for you, you will extend the agreement online. Similarly, an agreement may be terminated with a simple 30-day notice, once again, online.
All-inclusive price. The rent includes all services, including utilities and Wi-Fi, and it is not charged unless it exceeds 15 % of the rent. This saves you a lot of paperwork at the time of the apartment handover. If a property does not offer Wi-Fi, it is clearly indicated on the listing page.
Always 30 days ahead. Whether you move in at the beginning or half way through the month, the rent paid always covers the 30 days that follow. With Flatio, the “month" always starts with you moving in and you will never pay multiple rents at the same time.
Take photos of the apartment. We recommend that you take photos showing the current condition of the apartment on the first and the last day of the lease and send the pictures to us. The photos, along with a signed handover report, will be of great assistance when dealing with any unpleasant situations we hope will never occur.
You can read the full text of the lease agreement
here. The specific version of the lease agreement that applies to you will be displayed right after your booking is approved and your personal data completed.
Move-in Guarantee
Strict (30-days)
1/1 Mbps
1. The layout of the home is like a train coach - the living room, room#2, kitchen, bathroom room #1, backyard. The only useful windows for light and air are in the front. This means 60% of the house has zero light or air exposure. The room#1 in the back of the house has a small window and door to the yard, but does not provide any light.
2. The bathroom has zero ventilation, so expect high humidity. The bathroom also came without curtains or any storage, so once again it was below basic living standards.
3. The hosts were nice enough to install washer and dryer, which we really appreciated. But, the laundry room is dark and dingy. We had mold all over our stuff that we had stored here. The issue might have been made worse due to the incessant storms during our stay. Even so, for us - this felt like below living standards.
4. The kitchen does not have any hood or ventilation and just a basic induction stove with 2 plates. There zero natural air or light in the kitchen. If you plan on cooking here, expect the kitchen to get damp very soon.
5. The Good part of the location is its close to lot of restaurants. On the other side, this street has numerous bars and it can get very noisy during the weekends.
The hosts are great people, but the fact is the unit does come short of meeting basic living standards, if you're planning to stay for more than a weekend!
LANDLORD'S REPLY:
The photographs of the property available on the Flatio website show the exact layout of the house, including the stovetop and the bathroom. When renting an apartment through a platform, one must pay close attention to the type of property being chosen. Before we signed the final contract, I sent a video to the tenant so they could inspect the property and confirm they wished to proceed with the rental. The property did not have a washer-dryer, and at the tenants' request, we arranged an alternative solution so they could have a washing machine. In fact, we installed the machine in a small, dark location that had been agreed upon over the phone with the tenant. The property was clearly too small for this family's needs, and they asked us to end the tenancy without notice, which we did not accept. It is unfortunate that the review was written in this context, unfairly damaging the reputation of our property.
As fotografias da casa disponíveis no site da Flatio mostram a exata configuração da casa, além de mostrarem a placa do fogão e a casa de banho. Quando se arrenda um apartamento por plataforma há que olhar com atenção para o tipo de propriedade que se está a escolher. Antes de celebrarmos o contrato definitivo, enviei um video ao inquilino para verificar a propriedade e certificar-se de que queria prosseguir com o arrendamento. A propriedade não tinha máquina de lavar e secar e, a pedido dos inquilinos, nós arranjámos uma solução de recurso para eles poderem ter máquina. Aliás, instalámos a máquina num local pequeno e escuro acordado telefonicamente com o inquilino. A casa era manifestamente pequena para as necessidades desta família e pediram-nos para terminar o arrendamento sem aviso prévio, o que nós não aceitámos. É triste que a avaliação seja feita neste contexto, prejudicando injustamente a nossa propriedade.
Great for restaurants, Getting around due to public transport.
Not the most ideal for families with kids. Its tourist central. We even got pickpocketed in this area, which is quite rare in Portugal.