StayProtection
StayProtection for Guests is a Flatio coverage that applies to you at all times. It was designed to protect you, your money, and your peace of mind. StayProtection also includes an exclusive Move-in Guarantee, ensuring you'll have a place to stay even if things don't go as planned.
+ Stay Benefits
StayProtection
+ Stay Benefits
Stay Benefits is a special part of the StayProtection coverage which doesn't come with all Flatio properties. They include liability insurance, assistant services, and 24/7 online support for all situations covered by this package.
You can read more about the StayProtection and Stay Benefits packages and when they are applicable on this page.
Move-in Guarantee
40/40 Mbps
Flexible (14-days)
Reviews
Dear Flatio,
I have always tried to follow all legal procedures and fulfill my obligations properly. When I received the invoices that were presented to me, I paid them in full.
Later, I received a notification stating that I had an outstanding balance of €34. As soon as I saw it, I contacted both your office and the apartment owner because I did not understand what this charge was for. Unfortunately, I did not receive any response from either side. The apartment owner even told me that I did not owe anything.
As a result, I assumed that this might have been a technical or administrative error, and time passed without any clarification.
More recently, however, the apartment owner accused me of being dishonest and unwilling to pay. I find this unfair and difficult to understand. The amount in question is very small and could have been resolved immediately if I had been properly informed. It was never my intention to avoid any payment.
What disappointed me most was that, instead of first clarifying the situation, I was insulted and judged without any investigation of the facts. I believe that in situations like this, there is no need for accusations or personal attacks. We should treat each other with respect, kindness, and understanding.
Despite being offended by these accusations, I still apologized for the misunderstanding and the situation that arose. In the end, everyone’s actions speak for themselves.
I wish everyone the best and hope that we can all treat one another with courtesy and respect.
Best regards,
Fazylbek
Neighborhood
normal
Recommended places nearby
no
Dear Flatio,
I have always tried to follow all legal procedures and fulfill my obligations properly. When I received the invoices that were presented to me, I paid them in full.
Later, I received a notification stating that I had an outstanding balance of €34. As soon as I saw it, I contacted both your office and the apartment owner because I did not understand what this charge was for. Unfortunately, I did not receive any response from either side. The apartment owner even told me that I did not owe anything.
As a result, I assumed that this might have been a technical or administrative error, and time passed without any clarification.
More recently, however, the apartment owner accused me of being dishonest and unwilling to pay. I find this unfair and difficult to understand. The amount in question is very small and could have been resolved immediately if I had been properly informed. It was never my intention to avoid any payment.
What disappointed me most was that, instead of first clarifying the situation, I was insulted and judged without any investigation of the facts. I believe that in situations like this, there is no need for accusations or personal attacks. We should treat each other with respect, kindness, and understanding.
Despite being offended by these accusations, I still apologized for the misunderstanding and the situation that arose. In the end, everyone’s actions speak for themselves.
I wish everyone the best and hope that we can all treat one another with courtesy and respect.
Best regards,
Fazylbek
Neighborhood
normal
Recommended places nearby
no
Great place to live. Kind and helpful host. Extended my stay.
Great place to live. Kind and helpful host. Extended my stay.
Claudia is a fantastic host!! Me and my family loved the place! 🥰😍
Neighborhood
The neighborhood is very family oriented, quiet, and safe.
Recommended places nearby
I recommend Parque da Paz. It is grate to play with the kids, exercise, picnic or simply to read a book and enjoy the quietness.
Claudia is a fantastic host!! Me and my family loved the place! 🥰😍
Neighborhood
The neighborhood is very family oriented, quiet, and safe.
Recommended places nearby
I recommend Parque da Paz. It is grate to play with the kids, exercise, picnic or simply to read a book and enjoy the quietness.
A unique, well-equipped, and tranquil house in an excellent location (with plenty of services nearby) in Almada, with an outdoor patio and grill. The host was super-friendly and helpful throughout our stay. After just a few days, we felt completely at home.
Recommended places nearby
Mercado da Romeira(restaurants), Sonho Antigo(bakery)
A unique, well-equipped, and tranquil house in an excellent location (with plenty of services nearby) in Almada, with an outdoor patio and grill. The host was super-friendly and helpful throughout our stay. After just a few days, we felt completely at home.
Recommended places nearby
Mercado da Romeira(restaurants), Sonho Antigo(bakery)