Your stay in this living space will be covered by our StayProtection package with Stay Benefits included! Read more
As a tenant, you can expect a warm welcome from the property owner or their representative. They will be available to greet you, provide the keys to the accommodation, and answer any immediate questions you may have.
Property Orientation: The property owner or representative will likely provide a brief orientation of the accommodation. They will show you around the property, highlighting important features such as utility controls, security systems, and any specific instructions related to the property.
Clean and Well-Maintained Space: The accommodation should be clean, tidy, and in good condition upon your arrival. The property owner should have ensured that the space is properly cleaned and maintained before your arrival, ensuring a comfortable and welcoming environment.
Furnishings and Amenities: The accommodation should be furnished and equipped with the basic amenities necessary for a comfortable stay. This may include furniture, appliances, kitchenware, bedding, towels, and other essential items. The property owner will typically provide a list of included amenities and their condition.
Utilities and Services: The tenant can expect that basic utilities such as electricity, water, and heating/cooling systems are in working order. If there are any issues or concerns regarding utilities, the property owner or their representative should be available to address them promptly.
Contact Information: The property owner or their representative will provide you with their contact information, including phone numbers and/or email addresses, so that you can easily reach them in case of any questions, concerns, or emergencies that may arise during your stay.
Additional Information: The property owner may provide you with additional information related to your stay, such as guidelines on waste disposal, parking regulations, and any specific rules or policies that apply to the property. They may also offer recommendations for nearby amenities, restaurants, or attractions to enhance your experience in the area.
Support and Assistance: As a tenant, you can expect ongoing support and assistance from the property owner or their designated point of contact. They should be responsive to your inquiries, provide timely solutions to any maintenance issues that may arise, and ensure your overall comfort and satisfaction during your stay.
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Dear tenant, As you embark on this exciting journey of renting your new home, I believe it's essential for us to get acquainted. My name is Filipa, and I am the proud owner of the property you have chosen. I am delighted to have you as a tenant, and I am committed to ensuring that your experience renting from me is nothing short of exceptional. In this introduction, I would like to share a bit about myself and explain why I am dedicated to being a great landlord for you. A Personal Touch: I firmly believe in the importance of a personal touch when it comes to renting a property. I strive to create a welcoming and comfortable atmosphere that you can truly call home. Whether it's through prompt communication, attentive support, or a genuine interest in your well-being, I am here to make your renting experience as pleasant as possible. Experience and Expertise: With years of experience in the real estate industry, I have acquired valuable knowledge and expertise that I bring to the table as your landlord. I have a deep understanding of the rental market, property management best practices, and legal obligations. This ensures that you can rely on me to handle any issues that may arise promptly and efficiently. Open Communication: Clear and open communication is the cornerstone of any successful tenant-landlord relationship. I am committed to maintaining regular and transparent communication with you throughout your tenancy. Whether it's discussing lease terms, addressing concerns, or simply checking in, I am readily available to listen and respond promptly to your queries or requests. Prompt Maintenance and Repairs: I understand that a well-maintained home contributes significantly to your comfort and satisfaction. That is why I prioritize prompt maintenance and repairs. Should any issues arise during your tenancy, I have a reliable network of skilled professionals who will be readily available to address them. Your safety, convenience, and well-being are my top priorities. Respect for Privacy and Boundaries: I fully respect your privacy and understand the importance of boundaries when it comes to renting. While I am committed to being responsive and proactive, I also understand the need for personal space and privacy. I will always give you the space you need while ensuring that I am readily available should you require any assistance. Creating a Community: I believe in fostering a sense of community within the properties I own. I encourage a friendly and respectful environment among tenants, where everyone feels comfortable and valued. While privacy is important, I also believe in creating opportunities for neighborly interactions and building a supportive community within the property. Conclusion: As your landlord, my aim is to provide you with a positive and enriching renting experience. I genuinely care about your well-being and strive to be a reliable, attentive, and understanding landlord. I am committed to open communication, maintaining the property to the highest standards, and ensuring your needs are met. I look forward to being there for you throughout your tenancy, and I am confident that together, we can create a harmonious and enjoyable living environment. Once again, welcome to your new home! Warm regards, Filipa
Every time you rent through Flatio, you're automatically covered by our StayProtection package.
By booking this living space, you'll also enjoy extended protection in the form of Stay Benefits - a unique offering backed by AXA! Here's what such packaging includes:
Once you send a booking request, the host is notified that you are interested in their listing. From that moment, they have 24 hours to approve or reject your booking.
Hosts are mainly interested in the profile of their guest. Do not forget to fill in all necessary information, add your profile picture, or even make a short video about yourself. Doing that will make you more attractive for the owner and your booking will more likely get approved.
You can take a look at the contract in advance and online with every listing. After you sign it, you will find it in the application My Housing.
While arranging a contract on Flatio, you do not have to worry that it could be disadvantageous for you. Our contracts are made so that we avoid all problems! All of them are the same, used by all the hosts on Flatio.
Your time is precious. That's why we've added a virtual tour option to our platform so you can see some of the rentals listed on Flatio from the comfort of your own home.
If a virtual tour isn't available for the accommodation you've chosen, you can contact the host and ask them if they're willing to give you a personal tour of the rental unit.
In the event that you move in and the rented accommodation doesn't match the information on Flatio, let us know as soon as possible!
If the conditions for the withdrawal are met and the host can't fix the issue immediately, you have the option to withdraw from the lease agreement with a full refund. We'll also actively help you find an alternative accommodation and remain by your side until everything is fully resolved.
You can read the conditions and all details about our Move-in Guarantee in this article of our Help Center.
How you can cancel a booking varies depending on what stage the booking is in.
Is your booking request still waiting for host approval? Then you can simply cancel it directly from your My Housing web app!
However, suppose the owner has already approved your booking request, and you are no longer interested in it. In that case, you can still cancel the booking before you sign the lease agreement. Just consider that you should do this only in essential cases. Because when the host accepts your booking, the living space is stopped being advertised, and they can lose the chance to rent their property to someone else.
Do you have an approved booking and also a valid agreement? In order to cancel your booking, contact Flatio customer support well in advance of your contract beginning (the specific time and amount of refund depends on the type of cancelation policy).